We are the only social media application that works for all parts of your social media equation: your company, your distributed sales force and your consumers. So everyone can talk with one another, listen to one another, and influence one another. And, every Engage121 client is assigned to a dedicated Client Service team - our hope is that our team becomes a part of your team.
Our focus is helping you communicate and build your business. So, we are continually adding new functionality that lets you – and your outlets – build your brand, find prospects and serve customers. Our FANlets™ integrate polls, questionnaires and other applets directly into your Facebook fan page newstream; aggregating local Twitter logins provide your outlets a ready-made customer loyalty program; and we programmatically analyzing the sentiment of each post lets you focus where your attention is needed most. And lots more.
We also measure, measure and measure some more. We are often asked which of Engage121's many features we believe are the most critical. The answer is: Engagement. A prospect or customer that interacts with your company possesses a far greater propensity to do business with you. So, we try to capture and measure all social media interactions between you, your outlets - and your customers.
Engage121 offers a comprehensive view of both the social and earned media. We're platform independent which means we provide you connections to Twitter, Facebook, YouTube and Foursquare – or anywhere else you may find your outlets, or your consumers. The key is you can immediately review, understand and measure your entire media and social media landscape.
We have included a content library. Why? Because we've learned that consistency of messaging is always a challenge. Our content library ensures that social media interactions are consistent in both tone and substance - across the enterprise, and/or between a client and its agency.