Your NEW Listen tab is here! Today we launched a new design of the Listen tab in Engage121, which has many new, more intuitive features integrated. Here are the highlights:
-Ability to reply from any attached account in Twitter, not just the connection the post came in from. Also, quickly view the replies to any tweet, regardless of whether they are a connection or not.
-Keep tabs on your conversations by seeing in-stream twitter conversations you and your followers are having. When available.
-Cases/Customer Care functionality is available in Listen, as well as Explore. See Customer Care post for more information.
-Manage Facebook private messages.
-New Panels view provides a resizable expanded view of all of your filters. Especially cool for those of you with widescreen monitors.
-Email Alert settings/options for every listen filter. Create an alert for each filter or combine multiple filters into one alert.
-Additional filter options.
-When replying to a post on an outlet’s wall in Facebook, corporate can reply on behalf of an outlet’s account.
-Fan page post moderation: hide offensive posts made to your Facebook page or delete an unwanted post on YouTube.
For additional information on the New Listen Tab, please download this instructional PDF, and watch this recorded webinar on all the new Listen Tab has to offer.
We are very excited about these new features, and as always, we look forward to hearing what you think. Sign in to your Engage121 account, take a look and then tweet us @engage121 or email us to share your feedback.
