Category Archives: Social Media Platforms

Facebook, Google +, Twitter, Consumer Reviews, Blogs

7 things you need to consider before using Facebook Ads

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I think Facebook Advertising is one the best ways for you to 1. Build your Facebook Community 2. Get more leads 3. Gain more visibility. However, to be successful, there are a few things you need to know!

It all comes down to one word, targeting. You can run anything as a Facebook Ad and you will get lots of clicks, and even some new page likes, but they won’t be from people who care about your business. They’ll be spammers or people who do not make up your target market. How can you ensure that your Facebook Ads are being seen by the target audience for your business?

First, you need to determine which type of Facebook Ad you would like to use. Below are targeting options that pertain to all 3 types of Facebook Ads, but I’m going to focus on Sponsored Post Ads, in other words, a published post on your timeline converted to an advertisement.

Geographic Location: You can target your advertisement to people who live in a certain country, state, city or zip code. You can also check a box to include cities near that location within a 10, 25 or 50 radius.

Age: There’s no need to show your ad to people who are 13 years old and older if your target audience is retirees. Select the age range that is most appropriate for your business and the content you are promoting.

Gender: Is your target market mostly men or women? Or, is your target market men, but women also contribute to the buying decision? You can select them both or just one.

Interests: This is what I consider the “gold” of Facebook Advertising. You can select certain interests to ensure that your ad is placed in front of the right audience. For example, if your target market is stay-at-home moms, you can target your ad to Parenting, Family, Kids, Kid Activities, etc.

Connections: You can show your ad to anyone, people who already like your page, or people who do not yet like your page.  However, the “platinum,” is friends of connections. By selecting this option your ads will show to friends of your existing fans (those who already like your page). The great thing about this is that your ad will show with the viewer’s friends name in it. For example, my Facebook friends would see “Jenny likes Engage121″ or “Jenny likes New Blog Post by Engage121.” See the potential? We know everyone values their friend’s input, especially when it comes to buying decisions.

Advanced Targeting: If you’re not socially savvy, you can skip this paragraph. I’m just kidding! The one targeting option here that you should select is language. If you’re advertising in the United States select English (US), or if you’re targeting other ethnicities add Spanish to your selections or whichever language reflects your audience.

Budget & Time Frame: Lastly is the budget you set for your ad or campaign. You can run a Facebook Ad for as little as $5/day. You can also say you want to spend$50 on the ad, which wouldn’t require you to set a daily limit. There are other conversion options, but I’m going to keep it simple for now. Comment below if you’d like to get techy with me.

Why do you need to do all of this work? By targeting your ad you will ensure that those clicks you’re receiving aren’t from spammers. How? Because spammers on Facebook do not fill out their profile and so there is no data such as age, gender or interests associated with their profiles.

I previously wrote a blog post on How to Get Results with Facebook Ads for SpinSucks, which outlines the return I received from using Facebook Ads. There are some additional points in that article that I think you would find helpful.

Have you ventured into Social Advertising yet? Or are you still skeptical?

How much do you really know about your Twitter followers?

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Do you know where they shop? You should. Here’s why, imagine you’re creating a new marketing campaign that is focused on Twitter for a new product, and you’re looking to offer coupons for this new product but you’re not sure which features will redeem the most coupons. If you know where your customers shop, you’d know which stores you should offer coupons at, and drive your customers where they want to shop. Which in turn will help you build customer loyalty.

How can you determine where your followers shop? Our new Twitter demographics chart in Engage121, enables you to glean this type of marketing intelligence. Our new chart provides users aggregated opinion data about your followers’ preferences for brands, hobbies, sports, schools, restaurants, travel and more. So, you can better understand your customers’ habits, profiles and preferences.

 

This new feature provides you with powerful info-graphics describing your Twitter audience, revealing:

  • Whether they are male or female.
  • Their interests.
  • Where they like to shop and eat.
  • Who they follow.
  • How active they are.
  • The languages they speak.
  • Their family status.
  • …and much more.

What do you know about your Twitter followers?

LinkedIn Search, Facebook Replies, Yelp, and Flipboard gets fancy

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This week’s Social Media Recap

This week’s Social Media Recap includes updates from all over the web. I’ve got 5 big updates for you to check out!

1. LinkedIn overhauled their search function for the first time in years.
2. Facebook rolls out replies to business pages, now you can reply directly to the person who commented on your post.
3. Yelp launched a Revenue Estimator tool for merchants to get a sense of how much money they are making from leads through Yelp.
4. Flipboard opens magazine creation and integrates with Etsy to become the next big eCommerce site.
5. Facebook started placing ads purchased through its ad exchange, FBX, in the newsfeeds of users.

What did  you learn about this week?

Twitter entices advertisers, branding is made easy on Facebook, Pinterest recommendations, and more

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This week’s Social Media Recap is chock full of great stuff. First up is Twitter’s new campaign tools which target your ads based on Interests, Device Or Sex. In addition to the targeting options, Twitter has opened up its advanced campaign tools to all US advertisers.

Facebook wants you to personalize your profile so they’re making it easy. You can now change your cover photo on your iPhone.

Google+ says they know you want to capture images of your hangouts not just video so they’ve made the Hangouts Capture ap. With it you can take pictures of your Hangouts-in-progress, including a number of features not available in the usual screenshot workarounds. Google says it will soon be worldwide, and I normally only talk about things that launch during the week but it was too cool not to mention.

Pinterest acquired the Livestar team. Livestar is a recommendations mobile app. I think it would be awesome if you could receive recommendations when you were pinning on Pinterest. Really excited to see what they come up with.

But the highlight of the week goes to Twitter because they turned 7 this week. Twitter created a great video highlighting the biggest events since 2006 as they were told through tweets, check it out below!

 

 

Now you can see updates “your way” on Facebook

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Today Facebook unveiled the new design of their newsfeed. I watched the Livestream from the Facebook headquarters in Menlo Park, CA so I could hear it from Zuckerberg himself.

Today’s press event focused on three things:
1. Richer stories
2. Different cuts of your feed
3. Consistency, same material experience on all the different platforms we’re on 

The images they showed were jaw-dropping. The new redesign is taking photos and putting them front and center, more visual, more beautiful.

How we’re all sharing is changing and the design of your newsfeed needs to reflect this evolving space. Your choice of different feeds, dig into any topic you want. A mobile inspired consistent UI, the same Facebook experience across all your mobile devices & desktop.  -Mark Zuckerberg

Richer Stories:
Facebook is bringing elements of your timeline into the story. Right away you get a bigger profile picture, you can see if you have friends in common, and if you know the person, it’s easy to add them as a friend.

This works really well for brands and pages. Not only are profile pictures bigger for users, but they are also bigger for business pages, as well as cover photos. Additionally, these images will now be front and center in the newsfeed. If you are advertising your business on Facebook you need to make sure you are branding your business page, and it is visually appealing to your followers. 

A lot of sharing on Facebook comes from 3rd party apps, like Pinterest for example. These images will now have more prominence in your newsfeed, and what you see on Facebook will now reflect how you see it on Pinterest. This will apply to ALL 3rd party applications.

One great example of the new design is when you have multiple friends sharing the same article or video (above). The video will now be very large and instantly playable in the newsfeed. On the left hand side of the video preview, you will see faces of all your friends who shared it. If you hover over their faces you can see what they said about the video when they shared it.

Different cuts of your feed:
Today, the newsfeed today shows what my friends like, post, etc. but sometimes I want to see every event my friends are going to, or every photo they’re uploading. You now have more control over what you want to see by clicking the switcher in the top right, if on your desktop, or by pulling down if on a mobile device, to access the all friends feed. You also have a following feed where you can see every post from the pages and public figures you like. There will now be 7 newsfeed options; all friends, most recent, close friends, music, photos, games and following.

Consistency:
Facebook’s mission for a consistent user experience across all devices was summed up as “getting facebook out of the way as much as possible.” There is now a truly global navigation, you can go from page to page in Facebook without having to visit the homepage first.

Facebook will begin rolling out the new design on the web today, the phone and tablet will follow in the next few weeks. You can join the waiting list now and read Facebook’s official announcement.

Now for my takeaways:
1. User experience: the new design should help increase user activity due to the mirrored experience across all devices, desktop and mobile. The average user spends 7 months on Facebook each month, that may now increase to 9 hours.
2. Brands needs to be on their A-game: no more posting lo-res photos, or only posting once a week. If you want to compete with your competitors online then you’re going to have to step it up a notch.
3. There’s no more EdgeRank: Yeah for brands, this is great news! Wait a minute, all of a brand’s posts will be seen, but in order for them to be seen, a user needs to click on the following feed. I don’t know about you but I never click on the pages feed now. This adaption will be interesting to watch.
4. Ads are here to stay: Not only can you still promote your page and posts but ads are also getting some design changes. My prediction is that Facebook Ads will now be a required addition to your marketing strategy.

I would love to hear your thoughts, do you think this will make Facebook better or worse?

Thanks to Mashable and Mari Smith for sharing their information.

 

How to increase your Twitter followers, the right way

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I recently read an article from Business Insider, which previewed a study outlining what really matters to your Twitter followers, and what you need to do in order to increase your followers. There’s some great information and I suggest you read it, along with the following points on building your Twitter community.

This post isn’t only focused on numbers but on building the right type of community, which in turn will increase your number of followers.

Twitter is my #1 favorite social network, I like to say “it breaks down the barriers.” What do I mean by that? Twitter allows you to have a direct connection with a CEO of a fortune 500 company, and you can build relationships with some of the biggest brands on the planet. If you use Twitter correctly it can be the biggest networking opportunity you’ve ever experienced. However you need to use it “correctly.” How should you “tweet” in order to build the right community & gain new followers?

Here are a few tips:
1. Search: Find conversations that are happening in your industry or about your brand. The easiest way to do that is by using search.twitter.com, enter your industry or brand in the search box and look at the results to see if any of the conversations are relevant, and if you could add helpful advice by joining the conversation. For Engage121 clients you can do this in your Explore tab.

2. Provide informative & relevant information: Make sure you’re giving your followers a reason to follow you. Provide them with links to helpful articles in your industry or around your business. Make sure the information you tweet mostly mirrors your Twitter bio. This will ensure you are building the right type of community. It is annoying to follow someone on Twitter because their Bio is interesting to you but they never send any tweets that are relevant to that information.

3. Be consistent: Like any social network you need to be consistent with your publishing, and with Twitter it’s has to be more frequent. It will be hard to gain new followers if they look at your feed and you haven’t tweeted in 2 months.

4. Use Keywords: People search on Twitter more for keywords that are relevant to them than hashtags. Make sure you are using relevant keywords for your industry or business, this will help you get found. If you are providing relevant information for your industry you will not need to worry about using keywords, they will already be in there.

5. Branding: You know the saying “no shirt, no shoes, no service?” On Twitter if you have no bio, no picture, then you get no follow from me. Use a professional picture for your profile image. Create a bio that is relevant to you and what you’ll be tweeting, and provide a link to your website or a site where people can learn more about you.

6. Promote: You need to put yourself out there in order to be found. Put a link to your Twitter profile in your email signature. List your profile on websites that help you gain new followers by subject, such as Twellow.com. Also put a link to your Twitter profile on your other social networks, such as Facebook.

Do you find Twitter to be a valuable tool?

Facebook Ads will take over the web & don’t forget that today is National Unplug Day!

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This week’s Social Media Recap is focused on Facebook’s new timeline design that just rolled out in New Zealand. You can take a look at the new design by visiting Mashable.

Facebook recently purchased the Atlas Ad Business from Microsoft. What does that mean? Get ready to start seeing Facebook ads across the web sometime this year.

Today is National Unplugging Day, you can read more about this day of rest here. When was the last time you unplugged?

Make sure you check out two new applications that I was pointed to by Deb Evans:
9slides.com & Sees.aw.

Did I forget anything?

Use Customer Reviews to build your Online Reputation

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Building an Online Reputation doesn’t have to be a lot of work, you already have great testimonials from your past customers. You just have to find them.

You can achieve this task in 4 easy steps:
1. Find your reviews: Search your business name on Google and see if you have any current customer reviews on Yelp, Google+ (formerly Google Places), and read what your customers are saying about their experience with your business.

2. Monitor those reviews: Once you’ve found where you customers are talking about your business add those review sites to your Engage121 account so you can continue to monitor those reviews, positive and negative.

3. Join the conversation: If you see a great review from a past client reply to them and say thank you. If you see a negative review reply to that customer and apologize for their experience and tell them that you are here to make sure they have a positive experience and would like to contact them to discuss the issue and learn how you can help.

4. Track your success: Is your Online Reputation improving now that you’ve started engaging with your customers? Track your Sentiment and watch your progress to see if your positive sentiment is improving and your negative sentiment is declining. In Engage121 you can create a Sentiment chart in Evaluate and watch your progress improve over time.

Have you not found any reviews for your business online? That’s OK  you can create some. Reach out to past clients who have had a good experience with your business and ask them if they wouldn’t mind sharing their story on your Yelp page, or Google+ listing. You can email them, send them a Thank You note in the mail, or ask them in person next time they come in.

What does your Online Reputation say about your business?

Three benefits for using Google+ Hangouts

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What is that? Great question! A Google+ Hangout is a video-conference tool powered by Google. If you have a Gmail account you have a Google+ account, you just need to activate it. It’s as easy as 1-2-3.

Participating in a Hangout lets you see everyone you are talking to on one screen, up to nine people. Why would you want to video-conference instead of doing a conference call?

Here are 3 reasons why:
1. Face recognition: Being able to see who you are talking to helps reinforce the relationship you have with that person, or helps you build a relationship faster. Seeing their face will make it easier to connect with them online in other social networks. This is a great tool to use with clients and prospects.

2. Facial expressions: Being able to see how someone expresses the message they are delivering is much easier on video than it is over the phone. This also helps you in the same way. Isn’t it easier to sell your products in person than it is on the phone?

3. Show you care: When someone asks me to video chat, and actually looks at me the whole time I’m talking, I am impressed. How often do you do a call with a client or friend, and end up multi-tasking by sending emails while you’re on the phone. Your clients deserve your attention, show them.

I recently participated in a Google+ Hangout to share tips for new IFA Attendees with Deb Evans, Lorri Wyndham, and Liz Anderson. You can watch the recording here:

Do you use Video to communicate?

 

Twitter goes out on a Vine, and Facebook can prove they sell your T-shirts

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This week Facebook doesn’t steal the show. Twitter launches their new video-sharing tool and 24 hours later it has privacy issues. Wow, that didn’t take long.

Facebook’s conversion tool went live for all advertisers this week. You can now add HTML code to a landing page on your website to determine whether a visitor bought your T-shirt from a Facebook Ad or not.

What was the biggest update for you this week in the world of Social Media?