Instagram takes over the web and Nemo takes over New England

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This week I’m bringing your Social Media Recap to you straight from Winter Storm Nemo, blizzard and all!

Did you hear that you can now see your full Instagram feed on the web? Visit Instagram.com, login and you can see photos from all your friends, and comment on your favorites. You can not however upload photos from the web, you still need your smartphone for that.

People Melt is challenging Foursquare to a dual. PeopleMelt.com helps you navigate the unfamiliar city you are currently in. People Melt uses your location to show you what is trending in your area. You can see Tweets, deal and offers that are nearby. No more sitting in your hotel room when you’re traveling for business.

What did you discover this week?

Use Customer Reviews to build your Online Reputation

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Building an Online Reputation doesn’t have to be a lot of work, you already have great testimonials from your past customers. You just have to find them.

You can achieve this task in 4 easy steps:
1. Find your reviews: Search your business name on Google and see if you have any current customer reviews on Yelp, Google+ (formerly Google Places), and read what your customers are saying about their experience with your business.

2. Monitor those reviews: Once you’ve found where you customers are talking about your business add those review sites to your Engage121 account so you can continue to monitor those reviews, positive and negative.

3. Join the conversation: If you see a great review from a past client reply to them and say thank you. If you see a negative review reply to that customer and apologize for their experience and tell them that you are here to make sure they have a positive experience and would like to contact them to discuss the issue and learn how you can help.

4. Track your success: Is your Online Reputation improving now that you’ve started engaging with your customers? Track your Sentiment and watch your progress to see if your positive sentiment is improving and your negative sentiment is declining. In Engage121 you can create a Sentiment chart in Evaluate and watch your progress improve over time.

Have you not found any reviews for your business online? That’s OK  you can create some. Reach out to past clients who have had a good experience with your business and ask them if they wouldn’t mind sharing their story on your Yelp page, or Google+ listing. You can email them, send them a Thank You note in the mail, or ask them in person next time they come in.

What does your Online Reputation say about your business?

Three benefits for using Google+ Hangouts

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What is that? Great question! A Google+ Hangout is a video-conference tool powered by Google. If you have a Gmail account you have a Google+ account, you just need to activate it. It’s as easy as 1-2-3.

Participating in a Hangout lets you see everyone you are talking to on one screen, up to nine people. Why would you want to video-conference instead of doing a conference call?

Here are 3 reasons why:
1. Face recognition: Being able to see who you are talking to helps reinforce the relationship you have with that person, or helps you build a relationship faster. Seeing their face will make it easier to connect with them online in other social networks. This is a great tool to use with clients and prospects.

2. Facial expressions: Being able to see how someone expresses the message they are delivering is much easier on video than it is over the phone. This also helps you in the same way. Isn’t it easier to sell your products in person than it is on the phone?

3. Show you care: When someone asks me to video chat, and actually looks at me the whole time I’m talking, I am impressed. How often do you do a call with a client or friend, and end up multi-tasking by sending emails while you’re on the phone. Your clients deserve your attention, show them.

I recently participated in a Google+ Hangout to share tips for new IFA Attendees with Deb Evans, Lorri Wyndham, and Liz Anderson. You can watch the recording here:

Do you use Video to communicate?

 

Community Managers give yourself a pat on the back, TODAY is your day!

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Happy Community Manager Appreciation Day! Wow, a whole day dedicated to those who execute your marketing strategy online. Community Management is part of my job here at Engage121, and I am very excited to have this day all to myself in the office!

I interviewed three rockstar Community Managers and asked them “What are the 3 most important things to you as a Community Manager?

The answers are very diverse and include great tips for you to implement into your own management strategy.

Lindsay, Coldwell Banker Real Estate LLC, says her 3 most important things are:

  1. Having a seat at the table
  2. Having original content
  3. Having some type of analytics and tracking in place

 

Tyler, American Golf, lists his 3 most important things:

  1. Really understanding what your audience likes
  2. Understanding what makes them (audience) laugh
  3. Always try to find a visual cue

 

Margaret, Wild Birds Unlimited, shares 3 necessary tactics for completing her community management strategy:

  1. Emulate our in-store brand experience online
  2. Content distribution
  3. Analyzing the data, and sharing that with the marketing team

How are you saying thank you to your Community Managers today? Cupcakes?

Twitter goes out on a Vine, and Facebook can prove they sell your T-shirts

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This week Facebook doesn’t steal the show. Twitter launches their new video-sharing tool and 24 hours later it has privacy issues. Wow, that didn’t take long.

Facebook’s conversion tool went live for all advertisers this week. You can now add HTML code to a landing page on your website to determine whether a visitor bought your T-shirt from a Facebook Ad or not.

What was the biggest update for you this week in the world of Social Media?

Creating a Social-Friendly Brand: Interview with BJ Emerson, Part 2

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It’s time for round two of picking BJ Emerson‘s brain for Social Media tips and tricks. Last week we discussed using storytelling to grow your brand online. In this interview we dive deeper into creating a social-friendly brand. Here are a few of the things we discussed.

What is the difference between hearing and listening in Social Media?

Hearing is a natural function, it’s about survival. Listening is more focused on putting energy towards someone, a follower, and capturing what they are trying to communicate.

When you’re listening and creating content how do you know what will resonate with your audience?

There are many tools available to help you cut through the noise. Over time you will learn what will resonate as you are interacting with your followers. Fortunetely for us there is now software that will show you how well your content will resonate with your followers, such as Engage121. Not only WHEN to post but WHAT to post!

I asked BJ if he could give one tip to a marketer who is just getting start in Social Media Marketing what would it be?

Follow smart people!

I couldn’t agree more! Don’t forget to follow BJ on his blog, it’s full of MUST-READ content for marketers.

What is your one tip for marketers who are just getting started using Social Media Marketing?

Use timely Content topics to Elevate your Online Reputation

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Have you ever been a victim of publisher’s block? You know you need to post to Facebook, send multiple tweets, because you didn’t yesterday, but you can not find anything to post, tweet, or even like? Yeah I’ve been there.

Here’s one suggestion, search for events that are going on that day or even that week/month. Did you know that this past Monday was “National Clean your Desk off Day?” Wouldn’t that make for a great post? Everyone can relate to it, and everyone probably needs to do it.  How easy would it be to snap a picture of a co-worker’s desk that looks like a hurricane hit it? If you don’t have a desk in your office that needs to be cleaned you can mess one up pretty easy.

For our clients we’ve made it easier for you to find these timely topics to
post about. You can take advantage of the AP Planner feature located in your Engage121 account. Here’s a PDF that shows how you can leverage this great resource now! Just visit your Planner, click on the Manage tab and then the Search button. You can browse a wealth of topics with categories like:

-Awareness Days
-Anniversaries
-Holidays
-Birthdays

This way when you can’t find anything to post in a couple of weeks, on January 28th, you can reward yourself with a post because it’s Community Manager Appreciation Day!

Where do you look when you can’t find any content to share? 

Creating a Social-Friendly Brand: Interview with BJ Emerson, Part One

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I asked my good friend BJ Emerson, a.k.a. the social ninja, to share some tips on how you can create a social-friendly brand and be successful in doing so. Here are some of the tips he gives:

Social: “At the end of the day we all still need content, compelling content that will start those conversations that will lead to other places for us.”

Strategy: “Being social friendly goes beyond listening online, responding and interacting. There’s a lot of change that has to happen internally in order to embrace this mindset.”

Storytelling:  ”You want to make some kind of emotional connection. Find out how your customers are interacting around your product. Find out what they are passionate about as it relates to your brand, and then tell stories how they are doing that.”

In this interview BJ also talks about his book “The tasti D • lite Way,” and some of the reasons why he wrote the book with co-author Jim Amos. He also talks about his new adventure, Buzzadelic.

Do you have any questions for BJ?

 

Facebook’s new Graph Search

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Today Facebook debuted new functionality, called Graph Search. My initial thought, awesome, but before we can see results like Facebook showed there are a few things that need to happen:

1. Facebook users need to share a lot, and I mean a lot, check-ins, photos with location info, where they travel, their doctors, and more. (this definitely does not pertain to many of my friend’s usage on Facebook)
2. Facebook users will need to have complete profiles. Their about section will need to list education, employment-past and present, where they grew up, where they went to college, relationship status, etc.
3. It will take time before all of this data gets shared on Facebook to see the results that Mark Zuckerberg demonstrated today.

My takeaways:
1. Privacy will not be an issue, you can only search data that you are already connected to on Facebook. *This pertains to #1 above but we’ll wait and see.
2.Businesses will have even more reason to market their products and services on Facebook.
3.You will never need to leave Facebook, what you can’t find using Graph Search you will be able to find with Bing.
4. LinkedIn & Yelp will need to step up their game. Graph Search definitely challenges those two networks, Facebook will now feature the same information but have your Facebook friend’s recommendations and connections tied to those results=POWER SEARCH.
5. I think it will be great to easily find people that you briefly met.  Whether that was a friend of a friend when you were on vacation or it was a connection at a business conference. You can definitely find people now on Facebook but this advanced search makes it much easier.

I watched the live coverage by CNET, below are pictures they posted on their site, as well as direct quotes from the Facebook team.

There are three pillars of the Facebook ecosystem:
1. Newsfeed
2. Timeline
Today we’ll talk about #3,  “Graph Search.”

Graph Search is a service that helps users make new connections. You can only search content that has been shared with you.

“Web Search and Graph Search are very very different.” Graph search is meant to take a search and return an answer, not a set of links like web search.

For example a search for “Who are my friends in San Francisco” would immediately pull up a list of your friends in SF. Search results are almost instant with Facebook’s new search. Focused on people, photos, places and interests.

Zuckerberg searched: “Mexican restaurants in Palo Alto, Calif, my friends have been to.” And the results pulled up a list of his friends and their opinions of the restaurants.

This is not keyword search, Zuckerberg points out. Graph search is structured. For example, ”friends who like star wars and harry potter. These results are entirely unique to you.

Facebook says this is about making new connections as well. If you meet someone in real life, and you met someone named Chris — you can type “people named Chris who are friends of Lars and went to Stanford University.” The Graph Search lets you drill down — change schools, locations, etc, until you drill down to the person you want.

Facebook says it’s a powerful recruiting tool.  You can easily search for “people who have been product managers and who have been founders.”

Graph search works with photos of friends. For example you can search for “photos of friends who have been to Yosemite park.”

“Interest” search is also part of Graph Search. For example, “movies my friends like.” You can now come here and see great movies through the lens of your friends, such as  TV shows your friends like. The results are a number of TV shows that your friends like. Within that, you can pull up a video clip from one of those shows — 30 Rock, Mad Men, etc

An example that was shown was if you had a terrible toothache you could search “dentists liked by my friends.” The results would be a long list of your friends and their dentists.

However, it doesn’t have to be limited to your friends. You can search: “restaurants in SF, California, liked by culinary institute of america graduates.” This returns an array of restaurants — but not based on your friends. Again, this is narrow, search in a way that Google and other don’t do.

Graph Search is a completely new way to get information on Facebook. When you can’t find what you’re looking for, Facebook has partnered w/ Bing. So better to have Web search results when Graph Search isn’t enough. Such as, “Weather in Menlo Park.”

Graph Search is a big project and will take years and years… You can sign up to get on the Graph Search waitlist here.

Q: Will there be an API?
Zuckerberg: “We’d love to, but we have years and years of work ahead of us.”

Q: Question about places?
A: We order them based on who has ‘Liked” and checkins and all of that is fed into an algorithm.
Zuckerberg: “We recently started asking people to checkin and rate places. By doing that, we’re enabling a mass amount of people to discover great restaurants.”

What do you think, will this help Facebook get more active users or drive users away?

 

 *all photos and information summarized above are from CNET.

Managing Your Online Reputation. Step Two: Check the Google+ Box Now!

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Last week, we talked about being present and responding to issues on the social channels where your customers live. Next, you need to begin to publish content that will improve your reputation. The most important place to post this content is Google+.

Google Plus? What about Twitter and Facebook?!?!

Sure, you need to post content there too, and any other social channels where your customers and potential customers are. But from an online reputation viewpoint, there is no more important place to put content in 2013 than Google+.

Let’s take a step back and talk not about your current Facebook, but about the people who have not yet Liked your page. In fact, I am guessing that there are almost 900 Million people who have not yet Liked your page. You can tell the greatest stories, share the most interesting content, and give away the secrets of life on your Fan Page and none of those people will ever see it.

But many of them – in fact most of them search the internet using Google. They will see your Google+ page appear in their Google search results if they search something close to your topic, industry, brand, keyword, or place. Google+ page results show up on the top of the stack on Google searches.

Jessica Rowe, Senior Manager – New Media at Pioneer Services says, “We use Google+ for SEO purposes. We update and add content because of Google’s reliance on their platform for social signals, not because we believe we will build an engaged and active audience there.

What content do I put on Google+?

That’s the easy part. Put everything you put on your Facebook Fan Page onto your Google+ Page as well! Status updates, photos, videos, links – anything you put on Facebook should go onto Google+ too.

Don’t create additional content specific for Google+. Don’t worry that it’s yet another social network that will suck time out of your day. Just post your Facebook content there too.

At Engage121, we call this “checking the Google+ box” as we have built into our social management application the ability to populate your content to Facebook, Google+, and dozens of other channels simultaneously but simply checking a box. Shoot me an email or a Tweet if you want to see the details.

Isn’t that over-sharing?

If you find out that you have customers who simultaneously read your Facebook Page and your Google+ Page, then drop everything and drive to their house with a bouquet of flowers!