Tag Archives: social media management software

The power of Facebook Insights

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Are you trying to get more likes on your Facebook Business Page, or more comments when you post? Facebook Insights could be the key.

Have you recently dived into your insights, to see if the majority of your followers are male or female? How about the average age of your followers? This data should influence the type of content you are posting daily, as well as the time of day you post.

If the majority of your followers are male, you might want to ease up on the posts about Pinterest, since nearly 80% of Pinterest’s users are women. The average age of my followers for Engage121’s Facebook page is between the age of 35-44, and so, I try not to post too often about Instagram, due to their audience average of 18-34.

These analytics only give you a starting point, what you should really be looking at is your Post Level data; here you can see which posts received the most engagement.  Once you’ve determined your top 10 posts for the month/week, then review what type of content you were posting and what time of day. Use this as a guide to see if you can increase your reach and comments for the next month/week.

If your numbers don’t improve, then it’s time to try something else. Keep experimenting, Facebook is constantly changing and so are your followers and what they want to see/read. Also, don’t be afraid to ask them the type of content they like. I recently posted a poll on Facebook (focused on business needs in Social Media) with four options, to see what my followers wanted to read. The #1 answer was how to increase sales using Social Media. (surprise, surprise)

Are you using a Social Media Management Solution to do your posting and engaging? Your tool should have Facebook Insights included, so multiple log-ins aren’t necessary. You should be able to check your Facebook Insights at the same time you post, to ensure that you are posting relevant, timely content that has your audience will most likely respond to.

We recently added a full suite of Facebook Analytics to Engage121, even some metrics that you cannot preview natively in Facebook. Such as the exact number of your followers for age and location, not just a percentage. Also we let you filter your data by what is most important to you. If you want to see the posts that received the most Reach, just click on Reach and we’ll stack rank your data so those posts go from most to least, not by newest post to oldest post.

What is the #1 data point you need Facebook Insights for?

New FANlet Catalog, Speak and Support Tab

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As we continue to improve the experience of Engage121 for our clients, we have introduced one more enhancement to help you leverage your application. As you enter speak today, you will be provided with the ability to preview the new speak. If you click on the “Preview the NEW SPEAK” link, you’ll be able to begin using the new home screen for Speak, and all of the existing functionality will remain… for now. The redesign was specifically built to accommodate a simpler experience for building posts and FANlets (Facebook Apps). Here are the highlights:

-New Post click stream built for easier use
-Quick Access to either post corporate messages or local
-FANlet catalog to quickly view all of the existing Fanlets in Engage121’s archive
-Quick Access to request customization of a FANlet you identify

 

In addition to the new Speak and FANlet features, we’ve also integrated a new “Support” tab on the top of your application. In here you will find several points of contact for Engage121, from email to phone and social channels to a question submission box, we want to hear from you, especially if you need our help! You will also find our FANlet catalog here as well and a download button for the Engage121 User Guide.

 

Have you noticed anything new in Engage121?

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Your NEW Listen tab is here! Today we launched a new design of the Listen tab in Engage121, which has many new, more intuitive features integrated.  Here are the highlights:

-Ability to reply from any attached account in Twitter, not just the connection the post came in from.  Also, quickly view the replies to any tweet, regardless of whether they are a connection or not.

-Keep tabs on your conversations by seeing in-stream twitter conversations you and your followers are having. When available.

-Cases/Customer Care functionality is available in Listen, as well as Explore.  See Customer Care post for more information.

-Manage Facebook private messages.

-New Panels view provides a resizable expanded view of all of your filters. Especially cool for those of you with widescreen monitors.

-Email Alert settings/options for every listen filter. Create an alert for each filter or combine multiple filters into one alert.

-Additional filter options.

-When replying to a post on an outlet’s wall in Facebook, corporate can reply on behalf of an outlet’s account.

-Fan page post moderation: hide offensive posts made to your Facebook page or delete an unwanted post on YouTube.

For additional information on the New Listen Tab, please download this instructional PDF,  and watch this recorded webinar on all the new Listen Tab has to offer.

We are very excited about these new features, and as always, we look forward to hearing what you think. Sign in to your Engage121 account, take a look and then tweet us @engage121 or email us to share your feedback.

New calendar view for scheduled posts in Engage121

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We are very excited to introduce you to one of the new designs in our software. Scheduled posts, your Planner, can now appear in a calendar view, as well as a list view. Take a peek at the screenshot above or you can download the PDF. Log in to your Engage121 account to see the new design.

LinkedIn Groups: You can now post to any of your LinkedIn Groups through the Engage121 application. You must first activate your LinkedIn Groups in your Account settings. Click on your Account tab, and then Preferences to select which LinkedIn Groups, or all of the Groups that you belong to, to have them come into your Listen feed.

We’re really excited about the new changes in Engage121, we hope you are too, and would love to hear what you think!